At Phoenix Diagnostics Center, customer satisfaction is paramount. While we strive to deliver top-notch services, refunds may be applicable under specific circumstances, outlined as follows:
Refund Policy
a. Test Services:
- Refunds for test services will be considered in cases of duplicate test orders due to technical errors or unforeseen circumstances.
- Once the testing process has commenced, refunds will not be applicable unless the laboratory determines the test cannot be performed or completed.
b. Service Fees:
Refunds for service fees, including consultation or other ancillary services, will be provided under the following conditions:
- Full refund for service appointments cancelled by Phoenix Diagnostic Center due to unforeseen circumstances or resource unavailability.
- Refunds for customer-initiated cancellations will be subject to specified cancellation policies.
c. Refund Processing:
- Refunds will be processed within a reasonable period, typically 7-14 working days from approval.
- Refunds will be issued through the original mode of payment used during the transaction.
Cancellation Policy
a. Test Services:
- Cancellation of test services is permitted before the sample collection process commences without penalty.
- Once sample collection has begun, cancellation requests may not be entertained, and standard refund policies will apply.
b. Service Appointments:
Cancellation or rescheduling of service appointments is subject to the following conditions:
- Customers must provide advance notice as specified in the appointment confirmation to avoid penalties.
- Failure to provide timely notice may result in forfeiture of any advance payments made.
Limitations of Liability
- Neuberg's liability is limited to the refund of the amount charged for any specific voucher, product, or service.
- No refunds offered for services already purchased unless an error occurs during purchase or redemption attributable to Phoenix Diagnostic Center.
- Promo codes are non-refundable in case of order cancellation.
- Phoenix reserves the right to refuse or cancel orders for various reasons, with applicable criteria specified.
- Phoenix is not liable for special or indirect damages arising from purchases.
- Refund and cancellation terms are subject to specific conditions, including cancellation charges and timelines.
Compliance with Indian Law
Phoenix Diagnostic Center adheres to all relevant laws and regulations governing refunds and cancellations in India, including the Consumer Protection Act and other applicable statutes.
Dispute Resolution
In the event of disputes regarding refunds or cancellations, customers may contact Phoenix Diagnostic Center' customer support department for resolution. Unresolved disputes shall be subject to mediation or arbitration in accordance with Indian laws.
Policy Amendments
Phoenix Diagnostic Center reserves the right to modify or update this Refund and Cancellation Policy as necessary, with customers notified of any changes through appropriate channels.
Customers acknowledge and agree to abide by the terms and conditions outlined in this Refund and Cancellation Policy when availing Phoenix Diagnostic Center' services.